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Privacy Policy

Last Updated: November 24, 2024

At VA Hub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.vahub.ai, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Introduction

VA Hub (“we,” “us,” or “our”) operates the website www.vahub.ai (the “Website”) and provides a marketplace for specialized AI chatbots (“Assistants”) and tools (“Suites”). By accessing or using our Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree with our policies and practices, please do not use our Services.

Definitions:

  • “We,” “Our,” and “Us” refer to VA Hub, located at 1579 Monroe Dr. F 181, Atlanta, GA 30324.
  • “You,” “Your,” “Yourself,” and “User” refer to individuals or entities who use our Website or Services.
  • “Personal Information” means any information that can be used to identify you personally.
  • “Third Parties” refer to any website, company, or individual apart from the User and VA Hub.

Any capitalized terms not defined herein shall have the same meaning as defined in the Terms of Service.

2. Collection, Processing, Rights, and Retention of Your Data

We are dedicated to protecting your privacy and managing any Personal Information you share with us appropriately.

2.1 Data Collection

a. Visitor Information:

When you visit our Website, we may collect certain information automatically, including but not limited to:

  • IP Address
  • Browser Type
  • Operating System
  • Referring/Exit Pages
  • Date/Time Stamp
  • Clickstream Data

b. Signup Information:

When you subscribe and sign up for our Services, we may collect:

  • Contact Information: Name, email address, mailing address, phone number, IP address, geographic location.
  • Billing Information: Credit card number, billing address.
  • Account Information: Username, account number, password.
  • Feedback Information: Name and email address when providing feedback within the Services.

c. Marketing & Promotion:

When you register for marketing programs such as newsletters, webinars, or seminars, we may collect:

  • Contact Information: Name, email address, designation, phone number, company name, company location, size, mailing address.

d. Social Media:

Our Website includes social media features like the Facebook “Like” button or “Share This” button. These features may collect:

  • IP Address
  • Page Visits
  • Cookies

e. Cookies and Similar Technologies:

We and our third-party partners use cookies and similar technologies to:

  • Analyze Trends
  • Administer the Website
  • Track Users’ Movements
  • Gather Demographic Information

f. Analytics:

We automatically receive and record certain Personal Data when you visit our Website, including:

  • Device Model
  • Browser Type
  • Usage Patterns
  • Query Logs
  • Product Usage Logs

2.2 Data Processing

  • Controller and Processor Roles:
    • VA Hub acts as the Controller for Collected Data, deciding what data is processed and why.
    • For our Customers in the EEA or Switzerland, we act as a Processor of Service Data, processing it on behalf of our Customers who are the Controllers.
  • Service Data:
    • Service Data includes all electronic data, text, messages, or other materials submitted through your Account in connection with your use of our Services.
    • We do not own, control, or direct the use of Service Data and access it only as necessary to provide our Services.

2.3 Data Sharing

We may share your Personal Data with:

  • Third-Party Service Providers: To assist in providing our Services (e.g., research and analytics, marketing).
  • Payment Processors: To process your credit card and other payment information.
  • Third-Party Partners: To assist in onboarding and providing support for our Services.
  • Legal Requirements: To comply with applicable laws, respond to lawful requests, or protect our rights.

Note: We do not sell your Personal Data to third parties.

2.4 Your Data Protection Rights

EEA and Swiss Residents:

If you are an individual resident in the EEA or Switzerland, you have the following rights regarding your Personal Data:

  • Access: Right to access your Personal Data.
  • Correction: Right to correct inaccurate Personal Data.
  • Deletion: Right to request deletion of your Personal Data.
  • Objection: Right to object to processing.
  • Restriction: Right to restrict processing.
  • Portability: Right to data portability.
  • Withdrawal of Consent: Right to withdraw consent at any time.
  • Right to Complain: Right to lodge a complaint with a data protection authority.

California Residents:

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: Right to know what Personal Data is collected.
  • Right to Delete: Right to request deletion of Personal Data.
  • Right to Opt-Out: Right to opt-out of the sale of Personal Data.

How to Exercise Your Rights:

  • Contact Us: To exercise your rights, please contact us at cs@vahub.ai.

2.5 Data Retention

  • Collected Data: Retained as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.
  • Service Data: Retained and deleted in accordance with the Terms of Service.
  • Deletion Requests: Processed in accordance with applicable laws and within a reasonable timeframe.

3. Data Security

We employ appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Protecting data in transit and at rest.
  • Access Controls: Restricting access to Personal Data to authorized personnel only.
  • Regular Audits: Conducting regular security assessments to ensure data protection.

Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee absolute security of your Personal Data.

4. Important Communications

If you are our Customer, we will send you important announcements related to the Services, such as maintenance notifications or changes to our Services. These communications are not optional, and you may not opt-out unless you deactivate your Account.

5. Links to Third-Party Sites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of each site you visit.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Website and Services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by:

  • Posting a Notice: A prominent notice on our Website prior to the change becoming effective.
  • Email Notification: For Customers, via the email address associated with your Account.

Effective Date: The updated Privacy Policy will become effective upon posting on our Website. Your continued use of our Website or Services after the effective date constitutes your acceptance of the changes.

8. Legal Disclosures

We may disclose your Personal Data as required by law, in response to lawful requests by public authorities, to protect our rights, comply with judicial proceedings, or enforce our agreements. In the event of a business transition, such as a merger or acquisition, your Personal Data may be transferred to the new entity, and we will notify you via our Website and email.

9. Contact VA Hub

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

 

Thank you for trusting VA Hub with your personal information. We are committed to safeguarding your privacy and providing you with the best possible service.